NASHVILLE, Tenn., July 14, 2017 (hospitalitybusinessnews.com) — Hotel Preston announced today that it has taken action to investigate and address an incident affecting payment card data at the hotel’s front desk.
On June 13, 2017, Hotel Preston was notified by law enforcement of a potential data security issue involving one of its front-desk terminals. Hotel Preston immediately commenced an investigation and engaged a computer forensics firm to assist. The investigation identified signs that an unauthorized program was installed on one of the payment terminals at Hotel Preston’s front-desk designed to copy data as it was input into the terminal. The data copied by the program included payment card data – including cardholder name, payment card account number, card expiration date, and internal verification code – of certain guests who used a payment card at this one terminal during the period from July 12, 2016 to August 3, 2016. Cards used on Hotel Preston’s website were not affected.
Hotel Preston values the relationship it has with its guests and understands the importance of protecting payment card information. Hotel Preston has resolved the issue, and it continues to work with the computer forensics firm to further strengthen the security of its systems to help prevent this from happening again. In addition, Hotel Preston continues to support law enforcement’s investigation. For those guests that can be identified as having used their payment card at the affected terminal during the at-risk window and for whom Hotel Preston has a mailing address or email address, Hotel Preston will be mailing a letter or sending an email to them. Hotel Preston also has established a dedicated call center to answer any questions affected guests may have.