(hospitalitybusinessnews.com) Hilton Worldwide has identified and taken action to eradicate unauthorized malware that targeted payment card information in some point-of-sale systems. Hilton immediately launched an investigation and has further strengthened its systems.
Hilton Worldwide worked closely with third-party forensics experts, law enforcement and payment card companies on this investigation, and determined that specific payment card information was targeted by this malware. This information includes cardholder names, payment card numbers, security codes and expiration dates, but no addresses or personal identification numbers (PINs).
“This news is unsettling, especially as millions of Americans are preparing to travel for the upcoming Thanksgiving holiday. It’s a harsh reminder that no business is immune to cybercriminals, and it’s especially important during the holiday season for merchants, retailers, hotels and hospitality businesses that process payment data to understand that they are lucrative targets,” said security expert Kevin Watson, CEO at Netsurion, a provider of remotely-managed security solutions for multi-location businesses. “Therefore, it’s essential to take the necessary steps to protect customer data and ensure that stronger security measures are in place for their networks, payment systems and on-premise Wi-Fi services. Making those areas a priority now will allow them to focus on the core business of providing customers with exceptional dining, lodging, event and travel experiences during the busy holiday travel period.”