>Hard times send hotel industry into 'survival mode'

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>Neil Cornelssen says he misses the free cookies in the evening at one hotel and the daily newspaper outside his door at others.
He’s also noticing that bath towels in a growing number of hotel rooms are shabby and need to be replaced.

Cornelssen, a sales manager in Marlton, N.J., is one of many frequent travelers who say they see the tangible effect that the recession has had on the nation’s hotel industry. Among them: run-down rooms with fewer bathroom amenities, closed club lounges, fewer concierge staffers, slow room service, reduced hours at restaurants and bars, and infrequent airport shuttles.

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